The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing the share of wallet, cross-selling &: upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders, and leverage: those relationships to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis. You'll: deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
Work and collaborate with colleagues in the global Adyen team
At least 6 years of experience managing enterprise level clients (B2B) in a complex environment.
What they're looking for
- Recent experience working with Chinese merchants over the past 2 years
- Commercial experience (e.g. sales or account management) or experience in: payment/ financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
- You can confidently use English on a day-to-day basis for technical: conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin.
- You're an excellent communicator who can build relations at all levels.
