The opportunity
Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
What you'll do
Manage the entire customer lifecycle post signature for a portfolio of: commercial customers, from adoption to contract execution, ensuring high retention rates.
Develop and maintain a rolling forecast of your portfolio and consistently: meet or exceed quarterly and annual renewal and net retention targets.
Proactively identify and mitigate churn risk by understanding customer: health, monitoring product usage, and addressing commercial obstacles.
Uncover and execute on expansion opportunities by understanding customer: needs, aligning them with new features and products, and articulating the incremental value.
Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
Act as the voice of the customer, synthesizing feedback on value, product: gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
What they're looking for
- + years of experience in a quota-carrying, customer-facing role such as: Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and: expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing: complex, multi-stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the: value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build: rapport and convey value to diverse audiences, from technical users to executive decision-makers.
- A deep empathy for the customer's business objectives and a passion for: helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
