The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Create visibility across Toast’s broader AI efforts and run portfolio ops.: Connect work happening across the agent portfolio and other AI initiatives. Share learnings, identify opportunities to reuse capabilities, and surface key decisions. Maintain visibility into ownership, sequencing, dependencies, key decisions, risks, progress, and enablement.
Build Toast’s AI presence. Partner with product, design, engineering, and: marketing to make Toast’s AI products, technical insights, customer outcomes, and talent more visible through launches, customer stories, product and engineering content, and social channels both internally and externally.
Turn high-impact ideas into action . Identify opportunities to accelerate: Toast’s AI strategy, develop a strong point of view on what we should do, and have the ownership to run at the best ideas, bringing the right people together and driving the work from concept to tangible outcome
Help shape the AI portfolio strategy. Partner with product and business: leaders to define target customers, priority use cases, positioning, packaging, sequencing, and launch plans across Toast’s AI portfolio.
Build an AI-powered engine that gets smarter over time. Use AI to: continuously synthesize customer insights, product performance, market shifts, and changes in the underlying technology, turning signals from across the business into actions that improve our products, priorities, and how we bring them to customers.
Turn a fast-moving AI market into an advantage. Stay up on what’s happening: in AI and help translate emerging patterns into implications for Toast’s strategy
What they're looking for
- Fluent with AI products, including how they work and what patterns are: leading within B2B and consumer markets.
- + years of experience in product operations, business operations,: go-to-market strategy, or product marketing, with experience working alongside product and engineering teams.
- Demonstrated ownership of complex or emerging products from development: through launch, internal enablement, customer adoption, and ongoing market learning.
- Exceptional written and verbal communication, including the ability to turn: complex information into a clear narrative for customers, go-to-market teams, and senior leaders.