The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Conduct stakeholder research across the GTM motion, from pre-sales through: post-sales, to map where intelligence gaps, workflow friction, and handoff failures are most acute. Translate findings into a structured and prioritized backlog of problems to solve, including problem statements, impact and feasibility scoring, dependencies, and stakeholders
Build and refine AI agents tailored to your area of the revenue lifecycle,: contributing directly to system architecture, retrieval logic, and output calibration on top of shared infrastructure. Ship working solutions against real workflows
Stay embedded in regional operating rhythms: pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions. The system gets better because the individuals building it never leave the commercial and customer motion. Field proximity is the operating discipline
Own the reliability and quality of the systems you manage. Monitor adoption,: diagnose output failures, and tune/iterate continuously. You are not handing off to an ops team. You operate what you ship
Contribute to the shared knowledge hub by validating field signals,: structuring deal and customer patterns, and ensuring that intelligence captured across the revenue lifecycle flows back in a form that produces better agent outputs
Recognize patterns across your area and scale what works. A system built for: one account scenario, customer segment, or deal stage should become reusable infrastructure for adjacent situations
What they're looking for
- You are a builder. You get excited by taking ideas from concept to reality.: You have used AI to build agents, automations, or tools that changed how real work gets done. You can scope and prioritize solutions, contribute to system architecture and retrieval design, evaluate outputs for quality, and diagnose why something missed at the system level rather than just the content level. You own what you help build, and you improve it based on what you observe
- You carry GTM judgment. You have spent meaningful time in a revenue role. You: know what a discovery call that misses the real objection sounds like. You understand how deals move, where they stall, how buying committees make decisions, and what makes the difference between a customer who renews and expands versus one who churns. You understand the daily reality of AEs, SCs, BDRs, sales directors, CSMs, and account managers, because you have either done their job or worked closely alongside them for years
- You think like a product leader. When you identify a gap in the field, you: scope the problem, define the user, map the workflow, and build the solution. You think in terms of adoption. You know the difference between shipping something and shipping something people actually use. You treat GTM practitioners as your users and their workflows as your product surface
- You are a pattern recognizer and systems thinker. When you build something: that works for one scenario, you immediately see how it applies across adjacent workflows, customer segments, or deal stages. You think in reusable components and scalable frameworks
- You are field-attached by instinct. You would rather be embedded in pipeline: reviews, deal cycles, and customer strategy sessions than building from a desk. You know that the quality of what you build depends on staying close enough to the revenue motion to understand whether it is actually useful
- You are playing a long game. GTM is being rebuilt around AI, and the people: who understand both the field and the technology are going to define what that looks like. This role is an opportunity to be on that team early, to develop the skills and track record that will matter most over the next decade, and to do it inside a company with the scale and sophistication to make the work real. You want to build something that lasts
- + years of professional experience in a GTM role with direct involvement in: the commercial motion: Solutions Consulting, Solutions Architecture, Account Executive, Sales Leader, GTM strategy, or a comparable role at a B2B SaaS company
- Demonstrated, hands-on experience building AI-powered tools, agents,: automations, or workflows that transformed real work processes, with concrete examples you can speak to in depth
