The opportunity
OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption.
What you'll do
Own delivery of priority AI initiatives. Lead complex customer engagements: from scoping and planning through deployment, launch, and initial adoption.
Build and drive an integrated delivery plan. Establish clear scope,: milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
Resolve blockers and drive decisions. Identify risks early, work through: dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving.
Lead launch readiness and activation. Drive rollout and enablement planning,: address technical and organizational readiness gaps, and remove barriers to initial adoption and usage.
Connect delivery to customer value. Define expected outcomes and measurement: approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved.
Provide a clear view of delivery health. Lead customer and internal delivery: reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
What they're looking for
- + years of experience leading complex enterprise technology deployments,: customer delivery programs, or transformation initiatives involving multiple teams and partners.
- A track record of driving programs from scope through launch and adoption,: with accountability for delivery commitments and measurable customer outcomes.
- Strong technical aptitude, with the ability to understand AI systems, APIs,: integrations, enterprise architecture, security dependencies, and deployment risks.
- The ability to translate customer priorities into actionable delivery plans: with clear milestones, owners, dependencies, and success measures.
- Strong judgment under ambiguity, including the ability to identify material: risks, navigate competing priorities, and drive timely decisions.
- Experience building trust with customers and leading across teams outside: your reporting line while holding stakeholders accountable to shared commitments.
- Excellent communication skills, with the ability to engage executives,: technical specialists, and customer operators and explain complex delivery issues clearly.
- Commercial awareness and an understanding of how deployment, adoption, and: consumption contribute to customer value and growth.
