The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Execute end-to-end air shipments: Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
Input data into system to create file, completing Mawb and Hawbs, ensure: correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
Timely invoicing to clients/ agents as well as checking and confirming: incoming invoices of sub-contractors on time & correctly.
Customer service by following up on customer advices/request or claim and: feedback to customer and overseas and make respective shipment arrangement
Inform senior/manager if any irregularities or problems that require: assistance and to feedback on subcontractors’s standards and services.
Ensure all operational activities comply with international shipping: regulations, company policies, and customer SOPs.
What they're looking for
- Handle customers statistics and reports or any special request for improving the system.
- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
