The opportunity
The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability,…
What you'll do
Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
Establish clear expectations around ownership, on-call readiness, and operational excellence
Drive hiring, onboarding, performance management, and career growth
Foster a blameless, learning-oriented culture focused on patient impact and reliability
Own reliability and availability for production services supporting: laboratory operations, reporting, and customer delivery
Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities
What they're looking for
- Experience in healthcare, biotech, or other regulated environments
- Familiarity with laboratory information systems (LIMS), data pipelines, or bioinformatics workflows
- Experience with infrastructure and automation tools
- Experience defining SLOs/SLAs for systems with clinical or patient impact
