The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
Identify friction points and adoption gaps through usage data, customer: interviews, and feedback loops with Customer Success and Sales
Build and prioritize a backlog of targeted product enhancements that drive: measurable improvement in customer stickiness
Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
Work hands-on with product analytics platforms (Pendo, Mixpanel) and write: SQL queries to independently explore feature usage and customer behavior
Build and maintain dashboards and reports that track adoption trends across customer segments
What they're looking for
- Translate quantitative findings into clear product hypotheses and actionable backlog items
- Partner with Data Science and Engineering on instrumentation improvements and event tracking
- Participate in customer onboarding calls, QBRs, support escalations, and: discovery sessions to develop a ground-level understanding of shipper workflows
- Work with Customer Success Managers to surface systemic product gaps and recurring pain points
