The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or: Last Mile), including tracking quality, ETA accuracy and carrier coverage.
Track and analyze adoption, engagement and retention KPIs for your area.
Find friction points and adoption gaps using usage data, customer interviews: and feedback from Customer Success and Sales.
Build and prioritize a backlog that measurably improves customer stickiness,: and bring well-reasoned prioritization recommendations to roadmap planning.
Write your own SQL to explore feature usage, tracking performance and: customer behavior, without waiting on an analyst.
Use AI coding tools (Claude, Cursor and similar) to build working prototypes,: internal tools and quick analyses that make a requirement concrete before engineering picks it up.
What they're looking for
- Work hands-on in product analytics platforms like Pendo, and maintain: dashboards that track adoption trends across customer segments.
- Turn quantitative findings into clear product hypotheses and actionable backlog items.
- Partner with Data Science and Engineering on instrumentation and event tracking.
- Run discovery sessions and join onboarding calls, QBRs and support: escalations to understand shipper and carrier workflows firsthand.
