The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Partner Account Directors: own and grow a global team of 11 responsible for Braze’s platinum-tier relationships with Deloitte, Accenture, WPP, Publicis, and Merkle, plus the broader roster of global agency and SI partners. This includes leading the hiring and global expansion of the team, expanding beyond its current North America concentration to build out a dedicated presence in EMEA and APAC.
Practice development and certification: partner closely with the Global Learning and Enablement team to mature the enablement, training, and certification model that determines how well a partner can actually implement and run Braze, and hold partners to that bar.
Partnership with Partner Services on Partner-Led Delivery: work closely with Partner Services leadership (within the Braze Customer Experience team) to keep Partner-Led Delivery – onboarding, certification, and delivery quality for every partner-run engagement – aligned with your agency and SI strategy.
Solution development and joint GTM: co-building packaged, market-making solutions with Technology & Marketplace and platinum-tier agency/SI partners, so practice development and certification have a concrete, sellable offering to build around rather than an abstract relationship.
One global practice, three regional partners: you establish the global SI and agency strategy and partnership standards; the AMER, EMEA, and APAC Partner Sales AVPs and their teams execute against it locally. You’re the escalation point and relationship owner behind every platinum-tier engagement, wherever it happens.
Shared foundation with Partner Experience: drawing on the strategy, program management, and instrumentation that team builds for the whole partnership org, rather than standing up parallel infrastructure for agency and SI partners alone.
What they're looking for
- Pipeline and performance visibility: using Salesforce, Crossbeam, Clari, and Looker to track partner-sourced and partner-influenced pipeline, implementation quality, and retention outcomes, and report on performance to senior leadership.
- Charts Strategic Transformation: You define the global strategy for how Braze invests in agency and SI partnerships, decide which practices are worth building out and which partners earn platinum-tier investment, and evolve the certification and enablement model from where it exists today into a predictable and scalable credentialing program that ensures customer success and growth.
- Drives High Performance: You lead a team of Partner Account Directors with clear targets against partner-sourced pipeline, delivery quality, retention, and growth, and hold both your team and your partners accountable to a consistent bar.
- Forges Collaborative Relationships: You operate as a true peer to the three regional Partner Sales AVPs, the VP, Technology & Marketplace Partnerships, and the AVP, Partner Experience & Ecosystem Ops — orchestrating the broaden-then-deliver handoff on one side and drawing on shared partner infrastructure on the other — while carrying the senior, executive-level relationships with our largest agency and SI partners that make the practice real.
