The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed,…
What you'll do
Support the team in handling day-to-day VIP client requests, follow-ups, and: basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an: understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate: with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Monitor client activity, trading behaviour, and engagement data using: spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
Maintain accurate client profiles, communication records, follow-up actions,: and account information to ensure proper coverage and continuity within the team.
Develop a strong working knowledge of Binance products—including Spot,: Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
What they're looking for
- Track relevant crypto, trading, and competitor developments and share useful: observations or market intelligence with the team.
- Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.
- Strong interest and basic knowledge in crypto + financial markets.
- Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
