The opportunity
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
What you'll do
Deliver a proactive client management strategy to encourage growth & retention with our merchant partners
Identify upsell and cross-sell opportunities to enhance client value and: devise strategies to capitalize on them
Provide prompt and effective support to address client needs and inquiries.
Conduct regular performance reviews and gather client feedback
Collaborate with internal teams to resolve client issues and requests promptly.
Stay abreast of industry trends and market developments to anticipate client needs.
What they're looking for
- Collaborate cross-functionally to execute strategies to support clients.
- Ensure alignment between client goals and internal priorities and deliverables.
- Demonstrate resourcefulness and flexibility in navigating changing environments.
- Maintain a thorough understanding of company products and services to provide: accurate information and support to clients.
