Clinical Administrative Assistant/Front Desk Coordinator - Flex - Downtown Seattle/Capital HillNew$47K

One Medical
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The opportunity

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office.

What you'll do

  • Use impeccable C-I-CARE (a framework containing the key elements of a great: interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary

  • All front of house duties including check in/check out, insurance: verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc

  • Assist our senior patients by performing other administrative tasks such as: answering phone calls, sending faxes, and coordinating transportation for patients

  • Contribute to team development through rounding, attending team huddles,: participating in team problem solving, supporting in office providers with ad hoc asks, etc.

  • Master our technology suite including, but not limited to Slack, G-suite,: Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

  • Perform opening and closing duties/daily office upkeep as required, including: maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

What they're looking for

  • At least 1 year of experience in high touch customer or patient facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward: thinking perspective when under pressure, and consistently stepping up to take action on challenges