The opportunity
SumUp's lending products now run across nine European markets, and every new market means more merchants who need support if a cash advance repayment falls behind. You'll join the Servicing and Collections team in Berlin, working directly with merchants to resolve overdue…
What you'll do
Handle merchant queries relating to lending servicing and collections across phone, email and other channels
Follow up proactively on overdue Cash Advance repayments and agree workable repayment plans with merchants
Meet individual quality and productivity targets on a monthly basis
Contribute to the team's overall collections targets across SumUp's European lending markets
Build collections expertise on the job, working closely with a team lead and manager
Spot recurring issues and suggest improvements to collections processes and tools