The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Own a portfolio of merchant accounts in arrears and drive each case to resolution by email
Explain contractual obligations clearly, negotiate realistic repayment plans: and follow through until they are met
Spot breaches of agreement, such as licensing issues or unauthorized business: activity, and agree next steps with Legal and Credit Risk
Escalate at the right moment and coordinate recoveries with Risk, Finance,: Legal and Product so merchants get one consistent answer
Monitor portfolio health, including delinquency rates, roll rates,: promise-to-pay and cure rates, and flag emerging risks early
Keep accurate, audit-ready records of every merchant interaction and case decision
What they're looking for
- Make sure every recovery action complies with US federal and state collections, servicing and lending rules
- Help design and improve collections tooling, automation and workflows so the: operation scales without adding headcount at the same rate
- Experienced in collections, account recovery or credit operations at a: lender, bank, fintech or payments company
- Hands-on experience managing a portfolio of overdue business or consumer credit accounts
