The opportunity
We are seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to join our Complaints Management & Prevention team
What you'll do
Do you have hands-on leadership experience with regulatory remediation, audit: governance, and internal control frameworks in the German banking space?
Do you love solving complex operational challenges using preventive Root: Cause Analysis (RCA) to eliminate systematic product defects and process bottlenecks?
Do you enjoy complex project management and aligning cross-functional: teams—acting as the strategic bridge between Product, Tech, Legal, and 2LoD/3LoD control functions
Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations.
Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects.
Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment.
What they're looking for
- Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders.
- Team Leadership & Performance: Direct and mentor L3 Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS.
- Minimal requirements:
- + years of proven experience in compliance controls, internal audit,: assurance or governance in the German finance space.
