The opportunity
Relocation to Madrid is required for this role.
What you'll do
Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives.
Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.
Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms.
Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.
Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks.
Minimal requirements: 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space,
What they're looking for
- full working proficiency in German language.
- Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.
- Functional & Technical Knowledge: Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis.
- Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation.
