The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Investigate cases quickly and efficiently, perform analysis to understand bad: actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
Protect Twilio customers and consumers through ongoing identification of bad: actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
Identify trends, root cause gaps and recommend appropriate preventative: solutions to stop bad actors from being successful.
Use call detail records & aggregate traffic data to identify patterns and: trends that determine a set list of actions.
Resolve urgent issues impacting businesses, carriers and consumers worldwide.
Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
What they're looking for
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
- Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required
- You have 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
