The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own and deepen relationships with a portfolio of Coinbase's highest-value: customers, serving as their primary point of contact and trusted advisor across all products and services.
Lead resolution of complex, escalated customer issues by partnering: cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
Drive customer onboarding and product adoption by proactively educating: clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
Partner with CX leadership to identify trends, surface customer feedback, and: shape process improvements that reduce friction and strengthen trust in Coinbase.
Mentor and support junior Concierge agents on relationship management, issue: resolution, and best practices, raising the overall quality bar for the team.
+ years of experience in customer success, account management, or high-touch: client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
What they're looking for
- Professional fluency in both French and English, with the ability to: communicate confidently in a business and customer-facing capacity.
- Demonstrated ability to independently manage a portfolio of high-value client: relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
- Currently holds or has previously held a CISI Investment Operations: Certificate (IOC), or willingness to obtain.
- Able and willing to support on-call coverage and manage escalations outside: normal working hours, including weekends.
