The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Own end-to-end connection performance across a network of connectivity: partners, delivering day-to-day support through scaled programs.
Build deep knowledge of technical integrations across PMS, CRS and Channel: Managers, to provide targeted partner support.
Use data to identify strategic opportunities and drive growth.
Own scaled communications to all partners on feature updates, mandatory API: changes, and deprecations, with clear timelines and next steps.
Educate partners on product updates and share partner feedback with internal stakeholders.
Troubleshoot partner technical issues to ensure performance.
What they're looking for
- Develop and maintain technical partner resources that support field teams to self-serve.
- Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.
- Work with your team to design and manage projects that support the commercial: goals of Airbnb and our hotel and connectivity partners.
- + years of experience in a Connectivity Partner Manager or Technical Partner: Manager role within a global technology or hospitality tech company.
