The opportunity
As a Contract Manager, UpMarket for our 1:Few (High Touch) Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer…
What you'll do
Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
Utilize business development skills to execute product expansion: opportunities in collaboration with Customer Success and Sales teams
Work collaboratively with customers and internal stakeholders to grow: accounts and drive incremental opportunities.
Collaborate with Sales Representatives, Customer Success Managers, and: Management to execute the contract renewal process and ensure a positive experience for the customer.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
What they're looking for
- Contribute to the growth of the Contract Management Organization by providing: feedback and piloting new processes and playbooks.
- Get a mini-MBA! You'll learn how a variety of businesses operate, what: challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
