The opportunity
Justworks Customer Service Organization is always recruiting. We believe great leaders make great teams.
What you'll do
Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.
Drive Operational Excellence: Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department.
Own Key Metrics: Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights.
Facilitate Alignment & Change: Collaborate actively with Leadership across CSO, Sales, and Product to ensure departmental strategies are aligned with company initiatives and product launches.
Develop Best Practices: Identify and share best practices gained from one department to apply to others, helping to bridge departmental gaps and simplify complex challenges.
Consultative: Focuses on building relationships, actively listening, and developing solutions through open-ended questions.
What they're looking for
- Adaptability: The ability to quickly adjust your approach and actions in response to frequent departmental or project changes.
- Solution-Oriented: Identifies the root cause of a challenge and provides the most effective, scalable solution.
- Taking Responsibility: Accountable, committed, and accepting ownership for all decisions and outcomes within your area.
- Curious: Demonstrates an innate desire to learn, grow, and understand new: products, processes, and team dynamics.
