The opportunity
Centralized home-office equipment ordering
What you'll do
Lead enterprise customers through the full transformation journey: from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
Quantify and communicate Ramp's impact in the language CFOs and Controllers: care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
Run executive-level stakeholder management across multiple layers of a: customer org, including C-suite relationships you own independently
Use AI tools daily to prepare for customer calls, build materials, synthesize: data, identify account risk, and operate at a pace traditional methods can't match
Help customers understand and adopt Ramp's agentic finance capabilities: positioning new workflows not as features, but as fundamental changes to how their finance team operates
What they're looking for
- Partner with Account Executives and Technical Consulting to deliver seamless: implementations and expand Ramp's footprint within accounts
- Bring customer insight back to Product: surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- Enterprise change management: You've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
- ERP system fluency: You're comfortable working within and around major ERP platforms (NetSuite, SAP S/4HANA, Workday, Sage Intacct, or similar). You understand how these systems structure financial data, where integrations typically break, and how workflow changes ripple through an ERP-centric finance stack. This fluency is what lets you speak credibly to Controllers and finance ops teams about how Ramp fits into their existing systems of record.
