The opportunity
Centralized home-office equipment ordering
What you'll do
Lead mid-market customers through the full transformation journey: from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
Quantify and communicate Ramp's impact in the language CFOs and Controllers: care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metric
Run stakeholder management across multiple layers of a customer org,: including finance leadership relationships you own independently
Use AI tools daily to prepare for customer calls, build materials, synthesize: data, identify account risk, and operate at a pace traditional methods can't match
Help customers understand and adopt Ramp's agentic finance capabilities: positioning new workflows not as features, but as fundamental changes to how their finance team operates
What they're looking for
- Partner with Account Executives and Technical Consulting to deliver seamless: implementations and expand Ramp's footprint within accounts
- Bring customer insight back to Product: surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- + years of customer-facing experience in customer success, consulting, or: implementations with a proven, consistent track record of driving customer outcomes and exceeding goals
- Demonstrated ability to drive workflow adoption inside organizations,: navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required
