The opportunity
Ramp's Strategic Enterprise CSMs don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside large organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use…
What you'll do
Lead enterprise customers through the full transformation journey: from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
Quantify and communicate Ramp's impact in the language CFOs and Controllers: care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
Run executive-level stakeholder management across multiple layers of a: customer org, including C-suite relationships you own independently
Use AI tools daily to prepare for customer calls, build materials, synthesize: data, identify account risk, and operate at a pace traditional methods can't match
Help customers understand and adopt Ramp's agentic finance capabilities: positioning new workflows not as features, but as fundamental changes to how their finance team operates
What they're looking for
- Partner with Account Executives and Technical Consulting to deliver seamless: implementations and expand Ramp's footprint within accounts
- Bring customer insight back to Product: surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- Enterprise change management: You've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
- AI fluency as a daily habit: You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.
