The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe
Build and scale merchant communities and executive engagement programs to: deepen relationships and foster peer collaboration
Partner cross-functionally to drive adoption of community initiatives and: embed advocacy into the customer lifecycle
Integrate customer perspectives directly into internal & external decision-making and innovation processes
Influence external stakeholders, including card networks and industry: partners, by representing both Adyen and merchant perspectives
Translate emerging industry trends, regulatory changes, and ecosystem: developments into actionable insights for internal teams and customers
What they're looking for
- + years of experience in customer advocacy, customer marketing, product,: strategy, partnerships, or related roles within B2B SaaS, fintech, risk or payments
- Proven track record building and scaling Customer Advisory Boards, executive: engagement programs, and customer communities
- Experience engaging enterprise and strategic accounts, including influencing C-suite stakeholders
- Demonstrated ability to shape product strategy and roadmaps through customer insights and market feedback
- Deep understanding of the payments ecosystem and ability to translate industry trends into actionable insights
- Experience representing a company in industry forums and influencing external: stakeholders (e.g., regulators, partners, networks)
- Proven ability to lead cross-functional initiatives in a global, matrixed organization
- Strong executive presence with the ability to influence internal and external audiences
