Customer Care Specialist (Full-Time)Posted today$44K–$52K
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
Responding to customer concerns with urgency and ownership for resolutions.
Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
Improving Existing Processes: Reviewing proposed changes and making recommendations.
Testing System Functionality: Ensuring Lucid vehicle components work optimally.
What they're looking for
- Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
- Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.
- Availability to work weekends and support flexible schedules to support customers 365 days of the year.
- Full time attendance during 3-week training is mandatory
