The opportunity
As a Customer Experience Specialist, you are a dedicated professional with extensive customer service and technical support experience. Your expertise is mostly in diagnosing issues, reporting bugs and incidents, providing practical solutions, and enhancing user satisfaction,…
What you'll do
Serve as a primary point of contact for high-level customer support: inquiries, including international payroll, benefits, and EOR-related cases, ensuring a positive resolution.
Own subject matter expertise across Justworks products, with a specialization: in international offerings, and partner closely with Product teams.
Collaborate with Solutions, Incident Management, Technical, Product: Development, and International teams to identify, analyze, and resolve complex domestic and global product issues.
Partner with International Consultants and cross-functional stakeholders to: navigate compliance, HR, and regulatory nuances impacting global customers.
Develop and implement strategic solutions that improve customer experience,: product performance, and scalability for international support.
Lead training sessions and workshops for internal teams on international: workflows, new features, and best practices.
What they're looking for
- + years experience in a customer-facing role, ideally with experience in the EOR space.
- Proven experience in a support role, ideally within a technical, advisory, or: international/EOR support capacity.
- Exceptional problem-solving skills with a proven track record of resolving complex technical issues.
- Strong technical acumen, with the ability to quickly grasp new technologies, products, and software.
- Excellent communication and interpersonal skills, capable of conveying: complex solutions in a clear and understandable manner.
- Demonstrated ability to work collaboratively across different teams and departments.
- Highly organized and able to manage multiple priorities in a dynamic, fast-paced environment.
- Experience with SQL, Jira, CS Tools, Confluence, and Zendesk preferred
