The opportunity
Join Instacart as a Customer Experience T3 Specialist, where you’ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living. As part of a dedicated team, you’ll help create seamless, empathetic, and…
What you'll do
Take ownership of delivering real-time support to customers with a focus on: Rx delivery-related inquiries and Instacart Health programs like Fresh Funds.
Leverage exceptional problem-solving skills to provide fast, effective: resolutions while navigating complex and evolving challenges at scale.
Thrive in a fast-paced, dynamic work environment where processes may rapidly: change, and new priorities emerge without warning.
Communicate clearly, empathetically, and professionally across all: interactions, ensuring a personalized and meaningful service experience that builds lasting trust.
Embrace operational ownership by proactively identifying trends in customer: feedback and collaborating with your Manager to streamline processes and improve outcomes.
+ years of experience in customer service or call center support, with a: proven ability to handle high-pressure scenarios.
What they're looking for
- Superior communication skills, including clear and professional phone etiquette and excellent written skills.
- Comfort and proficiency with technology, from navigating web-based support: platforms to using and troubleshooting smartphone apps (iPhone/Android).
- A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.
- A strong sense of empathy, customer advocacy, and sound judgment for creating: positive outcomes in difficult or time-sensitive situations.
