The opportunity
Customer Service Agent (Italian Speaking) - Inbound B2B Location: Manchester Working pattern: Hybrid (3 days in-office) | 40 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 19. 00).
What they're looking for
- Commercial mindset: Come to each interaction with an idea how to help and improve the commercial return of Deliveroo Merchants.
- Operational curiosity: A keen eye for detail and a desire to understand the mechanics of a complex, three-sided marketplace.
- Technical aptitude: Familiarity with CRM systems, telephony platforms, or knowledge bases is a plus.
- 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners.
