Customer Service Partner Operations Manager, Mandarin Speaking (Seoul Based)Active

The opportunity

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…

What you'll do

  • Seoul:Apply on this page

  • Singapore: Apply here

  • Tokyo: Apply here

  • Manila: Apply here

  • Set up for success your partner / service to deliver exceptional quality support to our community

  • Prioritise high impact focus areas with your partner/service in line with the company strategy

What they're looking for

  • Actively work with core internal functions such as Quality, Workforce: planning, Training to understand insights on performance and based on them, action within your partner / service
  • Act as a single point of contact, representing your partner / service across Delivery and CS
  • Present & report up on performance & progress to leadership across Delivery and CS
  • Hold partners accountable for the delivery of Airbnb goals