The opportunity
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.
What you'll do
Own government support systems from problem definition through design,: delivery, production validation, and ongoing operation. Turn ambiguous needs into clear priorities and practical technical plans.
Design and build maintainable service workflows, data models, interfaces, and integrations.
Partner with government, support, operations, security, and engineering teams: to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.
Improve reliability and performance through automated tests, observability,: safe releases, incident response, and recovery. Validate changes in production and address recurring failure modes.
Document architecture, operational procedures, and recovery paths so systems: are understandable and supportable. Automate repetitive work and contribute to other GASS priorities as needed.
Prior experience delivering or operating systems in a government environment: is required. You can explain how operational, access, or change-control constraints shaped your engineering decisions.
What they're looking for
- Deep Salesforce Service Cloud experience, including Apex, Lightning Web: Components, Flow, data modeling, configuration, and integrations. Sound judgment about when to use code or declarative automation.
- A track record of owning ambiguous technical work independently: identifying needs, defining scope, coordinating partners, making decisions, and following through after launch.
- Strong software engineering fundamentals: clear architecture, readable code, automated tests, and familiarity with languages such as Python or Java.
- Experience with Salesforce security and permissions, appropriate data: handling, production reliability, incident response, and recovery.
