Customer Success ManagerActive$80K–$125K
The opportunity
Customer Success Manager - Drayage & Supply Chain | Cargomatic
What you'll do
A book of accounts and the number that comes with it. Hit each customer's: quarterly tender allocation and grow tenders and lanes across your portfolio.
Customer escalations, start to finish. When something goes sideways, you are: the person the customer trusts to make it right.
Customer health, tender counts, and volume. Get ahead of the misses before they become problems.
The rate conversation. Partner with Pricing to turn customer requests into fast, competitive answers.
The customer's real expectations. Work with Operations so the team knows what: each account actually needs, including the standards that never made it into an SOP.
The story the data tells. You are the expert on what your customers' reports: say and you make sure they are right.
What they're looking for
- Business reviews your customers look forward to, and the insight from your book that leadership needs to hear.
- Expansion. Partner with Sales to open new logos and new markets for the accounts you know best.
- + years in logistics, supply chain, or drayage account management or customer success.
- A track record of keeping enterprise or port-based accounts and growing them.
