The opportunity
Our Portfolio Customer Success team is responsible for adoption and retention across a large customer base. We’re looking for a Customer Success Manager (CSM) to partner with customers on how to best leverage Asana, including Asana Intelligence and our AI-powered features, to achieve their unique business objectives.
What they're looking for
- Consult on AI adoption strategy: translate Asana’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling
- Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity
- Act as the primary advisor when customers ask: “How can AI help my team work better?”, connecting specific Asana AI features to their workflows, industry context, and goals
- + years of demonstrated success in an Account Management or Customer Success role