The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Build relationships with customers, facilitate regular cadence of: communications, and maintain daily database entries through Salesforce
Retain and grow SaaS revenue through consultative engagement and product: recommendation by understanding needs of each customer
Drive activation and adoption across Toast product suite by analyzing: product module usage and leverage internal tools/customer marketing strategies
Leverage your Toast product knowledge to facilitate customer demos and ensure: the customer is getting the most out of their Toast experience
Partner with internal leadership teams to own customer escalations to: resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
Deliver cadenced strategic business reviews focused on sharing business: plans, identifying customer insights, and addressing areas of strength and improvements
What they're looking for
- + years of Account Management experience, responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
- Proven track record of success in meeting and exceeding goals
