Customer Support Specialist I - Shared Services - MonterreyNew$42K

Uber Freight
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The opportunity

Join our Monterrey Center of Excellence and support our U. S.

What you'll do

  • Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.

  • Manage tasks from inbound queues and internal systems.

  • Communicate directly with carriers and shipping facilities via calls and messages.

  • Use multiple systems and tools to investigate and resolve issues.

  • Apply problem-solving skills to make decisions that support carriers, customers, and business operations.

  • Escalate cases when needed and clearly explain resolutions to improve processes.

What they're looking for

  • Share ideas that enhance efficiency and the carrier/customer experience.
  • Support additional operational tasks as assignee.
  • Advanced English (spoken and written).
  • year of customer-facing experience or a bachelor’s degree.