The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Responsible for providing support for Coinbase customers across multiple: channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
Use all available resources to ensure high standards are met and work is: carried out in the most efficient manner.
Be a trusted advisor, listen and empathize so the customer knows they are: valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
Take ownership and use critical thinking to find the root cause and solve the: customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
Set a high bar for Customer Service Agents within the organization by setting: an example through performance and work ethic.
What they're looking for
- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
- Shift and weekend work is a requirement.
- Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
- Experience with different channels of support, including voice, messaging, and email.