The opportunity
Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality…
What you'll do
Drive the Cyber Operations operating model across domain priorities, SOPs,: escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies.
Serve as the senior cyber expert for complex or high-risk decisions across: ChatGPT, API, Codex, agents, and emerging product surfaces.
Translate policy ambiguity, quality misses, appeals, and reviewer: disagreement into clear decision rules, calibration examples, training, and tooling requirements.
Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations.
Raise FTE and BPO capability through onboarding, certification, coaching,: recurring calibration, and vendor-performance partnership.
Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root: causes and prioritize high-leverage fixes.
What they're looking for
- Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval: workflows, evidence enrichment, routing logic, and lightweight automations—that improve decision quality and reduce manual effort.
- Partner with Policy, Integrity, Safety Systems, Security, Legal, Product,: Engineering, and Investigations to operationalize changes and drive launch readiness.
- Have 8+ years of hands-on cybersecurity experience in offensive security,: threat intelligence, incident response, security research, red teaming, application security, DFIR, malware analysis, or a related field.
- Can reason deeply about attacker tradecraft, vulnerability exploitation,: credential abuse, malware, persistence, evasion, exfiltration, cloud or identity abuse, and ambiguous dual-use activity.
