The opportunity
At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!
What you'll do
Handling technical requests via web and email support channels.
Conducting professional and empathetic conversations with customers to gather: information, troubleshoot, and resolve their technical obstacles.
Submitting bug reports to the Engineering team for problems needing attention.
Partnering with Product Teams and Engineering to develop subject matter: expertise and serve as a product expert to the rest of the support team.
Contributing to internal and external knowledge bases.
Participating in internal projects to improve processes and tools.
What they're looking for
- Strong desire to help people solve problems with the ability to explain: complex technical concepts to a broad audience
- Experience with web development, REST APIs, and database management.
- { 1 - 2 } (dependent on level of seniority we are looking for) years of: experience in technical customer support, supporting SaaS enterprise software ideally.
- Working knowledge of development languages such as JavaScript, Java, PHP, C#,: Objective-C, Swift, Ruby, Python.
