The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Provide direct technical support to developers using Brex’s APIs, delivering: the highest level of developer satisfaction
Work closely with engineering, product, and design teams to ensure feedback: from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
Attend or own calls with customer escalations as needed and own customer email queues
Develop self-service options by creating and maintaining training material, customer resources and guides
Directly field technical escalations from the Support team and follow: engineering tickets through to resolution
Recognized as a trusted ERP expert by owning escalations for Brex’s: Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with customers, CSMs, or CX to solve their issue
What they're looking for
- Bachelor's degree in related field or equivalent work experience
- Excellent problem solving, troubleshooting and debugging skills
- Good customer-centric attitude
- Excellent communication skills, both written and verbal. Able to communicate: complex technical issues via email and in person
