The opportunity
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on…
What you'll do
Lead and grow two engineering teams covering our safety backend: the decision platform, classification systems, content understanding, intake and routing pipelines, and observability
Drive the automation roadmap with Safety ML. Decide where AI belongs in the: loop, where humans still win, and hold the line on quality, latency, and cost
Own the queue routing and internal tooling our ops teams and vendor partners: rely on, and partner with T&S Operations on golden sets, QA, appeals, and evals that turn operational signal into better systems
Consolidate fragmented systems onto infra and set the bar for engineering: quality: on-call, incident response, technical review, and ownership
Hire, coach, and grow senior leaders
+ years as a software engineer with a strong backend and distributed systems: background, and 5+ years as an EM including 2+ years managing managers. Experience running 20+ engineers through multiple EMs
What they're looking for
- Strong infrastructure instincts. You can hold your own in architecture: discussions on event-driven systems, service migrations, and platform design
- Fluent in AI and ML systems enough to partner credibly with an ML org and: make good calls about where automation belongs in a decision pipeline
- Experienced working closely with ops or human-in-the-loop teams. You get the: rhythm of QA, calibration, appeals, and ground-truth work, and build tools that respect the people using them
- Excellent communication and cross-functional collaboration skills, with a: history of partnering effectively across engineering, ML, data science, policy, legal, and product teams.
