The opportunity
Anthropic's global order-to-cash (O2C) function is scaling faster than the processes and systems behind it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. We're looking for a Director, Order-to-Cash Assurance to make…
What you'll do
Design and run recurring audit programs across the O2C lifecycle, including: pricing audits, contract-to-invoice accuracy, credits, refunds and concessions, and cash application
Define accuracy metrics with baselines and targets, such as pricing and: invoice error rates, first-pass yield, rework volume, and revenue leakage, and report them in a way teams can act on
Trace findings to root cause and work with the owning team on the fix,: whether in process, system configuration, or contract and pricing standards
Move measurement from periodic sampling to continuous, system-driven monitoring as volume grows
Partner with Order Management and AR operations as their quality partner, and: help GTM, Deal Desk, Sales Operations, and Product understand what accurate and compliant looks like through clear published guidance that shortens the path to yes
Review new processes, process changes, commercial models, and exceptions: against policy and control requirements, with clear decision rights, service levels, and rationale that stay consistent across regions, entities, and channels
What they're looking for
- + years of progressive experience in revenue operations, billing operations,: revenue assurance, finance operations, or internal controls within order-to-cash at a public company
- A track record of simplifying processes, with concrete examples of steps or: controls you removed while improving accuracy or strengthening the control environment
- A degree in Accounting, Finance, Business, Engineering, or a related field
- CPA, CIA, CISA, or CRISC certification, or Lean Six Sigma or PMP certification
- Experience building or scaling a SOX program, including readiness for public-company reporting requirements
- Experience with global, multi-entity operations, including statutory invoicing and tax considerations
- Experience serving both B2C and B2B customers, especially with: consumption-based and subscription billing models through to collections
- Experience working with go-to-market, deal desk, and revenue operations organizations
