The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Define, develop, and execute a strategic roadmap for Klaviyo's messaging: platforms to enhance their scalability and performance across multiple channels. This effort will directly support our mission of customer data ownership.
Lead cross-functional teams to innovate and implement new features in mobile: ecosystems, increasing our value proposition for iOS and Android. Strengthening these platforms will fortify Klaviyo's leadership in the market.
Drive the end-to-end product lifecycle management, from ideation through: delivery, ensuring product offerings meet high-quality standards and align with customer expectations. This will contribute to customer satisfaction and retention.
Establish key performance metrics for the channel infrastructure and use: data-driven insights to make informed decisions that propel performance improvements. This approach will foster data ownership and business growth.
Cultivate relationships with major platform partners and stakeholders to: strengthen Klaviyo's market position and enhance collaborative innovation. Such partnerships are essential for maintaining our customer-first proposition.
Manage a team of talented product managers, providing mentorship and guidance: to develop their skills and align their work with Klaviyo's strategic goals. Talented teams are crucial to achieving our mission.
What they're looking for
- Continuously assess market trends and consumer feedback to identify: opportunities for new channel features or enhancements. Responding to changing dynamics will ensure competitiveness and relevance.
- Enhance communication processes to better coordinate and unify efforts across: Klaviyo's global teams, ensuring the seamless integration of channel and mobile functionalities. Streamlining communication maximizes efficiency.
- Champion an agile development approach to bring flexibility and adaptability: to product development processes. This methodology supports rapid iteration and faster time-to-market for new features.
- Facilitate feedback loops with customers to ensure product developments: resonate with end-user needs, reinforcing Klaviyo's commitment to customer-first solutions.
