The opportunity
About the Team The Early Access Program (EAP) team leads high-impact alpha programs at the intersection of customers, Product, Research, Engineering, GTM, Security, Legal, and launch teams. We partner with customers to test emerging capabilities with real-world use cases,…
What you'll do
Engage deeply with strategic customers during the earliest alpha stages to: understand their goals, workflows, technical constraints, and highest-value opportunities.
Translate emerging and ambiguous model capabilities into scoped use cases,: working prototypes, and clear success criteria.
Prototype rapidly with customers, Product, and Research through experiment-driven iteration.
Design and support evaluations that reveal model behavior, solution quality,: workflow impact, and failure modes.
Evaluate and troubleshoot based feedback across product, model behavior to determine patterns and gaps
Own early access program execution end to end, from customer onboarding and: live experimentation through synthesis and launch decisions.
What they're looking for
- Align Research, Product, Engineering, GTM, Legal, Security, Marketing, and: launch teams by communicating risks, tradeoffs, and recommendations clearly.
- Codify architectures, evaluation methods, technical patterns, and program: learnings into reusable playbooks that improve future deployments.
- Have 4+ years of software engineering or equivalent technical experience,: including meaningful customer-facing delivery and ownership of production systems.
- Have a track record of rapidly turning ambiguous ideas into working: prototypes and carrying the strongest approaches through to reliable solutions. Can demonstrate examples of systems thinking.
