The opportunity
The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working.
What you'll do
Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
Drive results across revenue, pipeline, advertiser acquisition, activation,: retention, seller productivity, and quality.
Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
Partner with Sales, Revenue Operations, Product, Enablement, Finance, and: Program teams on new products, markets, and sales motions.
What they're looking for
- Create workforce and capacity plans aligned to business demand and growth forecasts.
- Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
- Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.
- + years of experience in vendor operations, commercial operations, outsourced: sales, or a scaled revenue organization.
