The opportunity
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience.
What you'll do
Act as a strategic partner to customers, orchestrating cross-functional: internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
Proactively build and maintain executive relationships to deliver clear,: outcome-driven value stories that connect Datadog technical use cases to measurable business results.
Lead QBRs and strategic reviews as a forum to demonstrate impact, align on: priorities, and define next-step initiatives.
Analyze adoption and usage trends to quantify value delivered, extract: insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
Position Datadog as a critical observability platform that enables: reliability, efficiency, and informed decision-making.
Own and project manage the on-boarding process for new customers
What they're looking for
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support,: Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms,: align customers technical and business objectives to our platform offerings
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
