Executive & Social Media Escalations ExpertActive$48K–$67K
The opportunity
Hi, we're Oscar. We're hiring an Executive & Social Media Escalations Specialist to join our team.
What you'll do
Manage and resolve high-visibility executive level complaints with urgency and professionalism.
Manage timelines for internal or external escalated cases and communicate: with appropriate parties for resolution.
Conduct workflow reviews and deliver relevant feedback to leadership to: improve internal processes, departmental quality, and operational insights.
Draft and deliver executive-level team member communications, including: summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
Be the primary liaison to strengthen feedback loops and track new member and provider trends.
Provide direct guidance to Service Operations representatives across multiple communication channels.
What they're looking for
- Compliance with all applicable laws and regulations.
- Other responsibilities as assigned.
- + years previous work experience in production based environment
- + years quantitative or analytical skills focused on solving problems
