The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
Be responsible for ensuring your work satisfies internal KPIs and SLAs that: demonstrate quality delivery, independently managing your priorities and commitments.
Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
Solve client issues quickly and ensure smooth operations at origin and: destination, developing solutions independently and escalating to senior team members as needed
Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
Seamlessly coordinate day-to-day operations with the relevant internal and: external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
What they're looking for
- Execute the end-to-end movement of freight shipments within a regional: network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy and: parity with insourced operations (if applicable in a given region).
- Use data and operational tools to inform decisions, identify patterns in your: work, and contribute to efficiency improvements.
- BA/BS Degree or completed professional training as forwarding agent.
