Group Product Manager, Member Coverage & Support PlatformActive$504K–$237K
The opportunity
Hi, we're Oscar. We're hiring a Group Product Manager, Member Coverage & Support Platform to join our Product team.
What you'll do
Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
Lead product strategy across technical systems that support member coverage,: billing, payments, service workflows, integrations, and APIs.
Manage, mentor, and develop a team of product managers
Partner with Engineering, Operations, Data, Design, and business leadership: to modernize legacy tools and improve platform scalability, usability, and reliability.
Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
Drive measurable improvements in operational and member experience outcomes,: including first call resolution, call duration, escalation rates, and issue resolution quality.
What they're looking for
- Develop product strategies for an evolving support model, including increased: use of AI for simpler inquiries and a growing need for human agents to handle more complex cases.
- Translate complex technical and operational concepts into clear priorities,: recommendations, and narratives for non-technical stakeholders.
- Make thoughtful roadmap and resource tradeoff decisions across a broad,: seasonal, and business-critical product surface.
- Identify opportunities to reduce operational friction, improve agent: effectiveness, and create a more seamless end-to-end member journey.
