The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Lead and coach a high-performing CDD team across Sao Paulo, San Francisco and: Chicago, including five people managers empowering them to grow in CDD knowledge and leadership skills.
Recruit and expand the function as needed to support regional growth,: ensuring consistent coverage and capability across locations.
Track and evaluate team performance against key metrics and global/regional: OKRs, driving continuous improvement.
Define and execute the regional CDD strategy, ensuring alignment with global: policies while addressing region-specific regulatory and commercial needs.
Serve as a senior escalation point for internal and external stakeholders,: providing guidance on complex cases and critical decisions.
Collaborate with Commercial teams to balance risk and business objectives,: enabling pragmatic and compliant decision-making.
What they're looking for
- Partner with Compliance, Operations, and Product teams to improve processes,: identify automation opportunities, and implement scalable solutions.
- Represent the Americas CDD function in regional and global initiatives,: translating customer feedback and operational insights into actionable improvements.
- + years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or: Compliance within financial services, fintech, banking, investment banking, or consulting.
- + years of MoM people management experience (leading managers or team leads): and building high-performing teams across regions and functions.
